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How Piedmont automated 90% of status checks and cut claim delays

Claim status checks are one of the most manual and error-prone parts of the revenue cycle. Without automation, they often lead to billing delays, staff burnout and denied claims. For Piedmont Health this was an every day issue. By streamlining…

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Presented by:

Presenters:

Renee Miller, VP of Product, Waystar
Christy Wilbanks, Director of Professional Business Office, Piedmont Healthcare

3 health systems share their solution to the $20 billion denial problem

Denials are rising fast, now reaching 10–15% of claims and costing providers $20 billion annually. This whitepaper spotlights how leading systems are shifting to denial prevention: investing in documentation integrity, embedding physician advisors at key decision points and applying analytics…

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Workforce ROI in healthcare: Making the case for education and skilling

Healthcare leaders today face mounting financial pressure and policy uncertainty – all while grappling with severe and persistent talent shortages. Short-term fixes are no longer enough. To build resilient organizations, forward-thinking health systems are investing in long-term workforce development strategies…

Nov 13, 2025 1:00 PM - 2:00 PM CST

Presented by:

Presenters:

Hanna Patterson, Senior Vice President, Guild
Adrienne Simms, Chief Human Resources Officer, IU Health
Darci Hall, Head of HR Strategy, Learning & Development, Kaiser Permanente

Behind Abridge’s 95%+ Retention Rate: By Clinicians, For Clinicians

Clinicians love using Abridge: Month-over-month user retention across the platform is 95%+, an astounding benchmark for a new technology in healthcare. The secret is simple—Abridge is designed by clinicians, for clinicians. Abridge’s CEO and Co-Founder is a practicing cardiologist and…

Nov 10, 2025 12:00 PM - 1:00 PM CST

Presented by:

Presenters:

Dr. David McSwain, Chief Medical Informatics Officer, UNC Health
Dr. Reid Conant, Senior Physician Executive, Abridge
Dr. Hilary Stempel, Clinical Success Director, Abridge

AI, access and burnout: A people-first roadmap for health system resilience

Clinicians, staff and patients are feeling the strain. Backlogs persist, burnout rises and AI pilots face skepticism. A 2024 survey found nearly 60% of clinicians expressed little or no trust in AI. Leaders need a clear path that centers people…

Nov 12, 2025 1:00 PM - 2:00 PM CST

Presented by:

Presenters:

Shawn Stoner, Director, Client Services, TaskUs
Rachel Lutz-Guevara, Division Vice President, Trust & Safety, TaskUs
Scott Peters, Division Vice President, Business Development & Strategic Growth, TaskUs

Brown University Health takes adult mental health virtual

Providence, R.I.-based Brown University Health has merged its adult partial hospital programs at both Newport and Rhode Island hospitals into a single virtual platform. The new program delivers intensive, short-term mental health care to adults across southeastern New England, according…

3 Ohio systems partner on mental health program for college students

Dayton-based Kettering Health, Premier Health and Dayton Children’s Hospital have launched a collaborative mental health initiative for college students, according to a report from Channel 2 News. The “College Age Intensive Outpatient Program” aims to address the growing mental health…

Rogers Behavioral Health to open Chippewa Falls facility in 2027

Oconomowoc, Wis.-based Rogers Behavioral Health plans to open a mental health facility in Chippewa Falls, Wis., in early 2027 with capacity for 14 inpatient rooms and 24 residential rooms, according to an Oct. 14 report from WEAU 12 News. The…

Brightline taps CEO to lead hybrid care expansion

San Mateo, Calif.-based mental healthcare provider Brightline has named Kari O’Rourke, MSN, as CEO, effective Dec. 2. Ms. O’Rourke, a nurse practitioner, brings more than 20 years of healthcare leadership experience to the role, according to an Oct. 15 news…