High call volumes. Long resolution times. Burned-out agents. For payers, traditional contact center tools aren’t enough to meet today’s member expectations. Generative AI is changing that — and some of the most complex service organizations in the world are already…
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Drug shortages are no longer isolated events. They’re routine, costly — and deeply disruptive to patient care, pharmacy workflows and operating margins. But reacting in real time only goes so far. Without a predictive strategy, emergency buys and missed formulary…
Presented by:
Calvin Hunsicker
Founder and Chief Product Officer, SureCost
Chad O'Connor
Vice President of Acute, SureCost
President Donald Trump is expected to link the use of acetaminophen during pregnancy to an increased risk of autism. The planned remarks on Sept. 22 would make this the first time the U.S. government has formally connected the common pain…
The healthcare workforce crisis is no longer looming — it’s here. With 85% of U.S. facilities reporting shortages in allied healthcare workers, the need for scalable solutions has never been more urgent. Futuro Health is meeting this moment. Since launching…
Presented by:
Laura Beeth
Chief Workforce Officer of Futuro Health
Karl Anderson
Executive Director of Partnership Success, Unitek Learning
Everett, Wash.-based Compass Health has opened the Marc Healing Center, a new 70,000-square-foot facility for intensive behavioral health services in Everett. The center includes a 16-bed evaluation and treatment unit, a 16-bed crisis triage center, outpatient services and an on-site…
While many health systems are still piloting AI, Memorial Hermann and St. Luke’s have already scaled it systemwide — delivering outcomes at both the bedside and bottom line. In this on-demand session, hear directly from clinical and informatics leaders as…
On Demand
Presented by:
Dr. Terry Ribbens
Associate Chief Medical Information Officer, St. Luke’s Health System
Dr. Ryan Walsh
Chief Medical Information Officer, Memorial Hermann Health System
Dr. Will Morris
Chief Medical Officer, Ambience Healthcare
Denials remain on the rise as errors become harder to catch early and eligibility rechecks take longer. This 2025 State of Claims report — based on a survey of healthcare finance and revenue cycle professionals — identifies what is driving…
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Traditional consultants deliver reports and recommendations — then leave hospitals to figure out the rest. It’s a model that’s falling short in today’s healthcare environment. That’s why hospitals are shifting toward co-managed partnerships. These models embed clinical and operational leaders…
Presented by:
John Birkmeyer, MD
President, Medical Group, Sound Physicians
Roberta Luskin-Hawk, MD
Regional President, Sound Physicians
Melissa Buchner-Mehling, MD, CHCQM, CPHYADV, FABQAURP
Associate Chief Medical Officer, Sound Physicians
In times of stress or transformation, open and honest communication becomes the cornerstone of team cohesion, collaboration, and trust. This session examines the real risks of poor communication and outlines a clear, practical path toward transparency, consistency, and openness at…
Presented by:
Alberto Hazan, MD, MBA
s the Senior Vice President of Envision Physician Services for the West Division and has been a practicing emergency physician for more than 18 years. He is the author of over 40 medical articles and seven novels, including Dr. Vigilante, the #1 bestselling medical thriller soon to be adapted into a television series.
Observation care is underused, inconsistently applied and frequently misunderstood — but it has a major role to play in reducing unnecessary inpatient admissions and controlling national health expenditures. This whitepaper explores how properly implemented observation care can support payer-provider alignment,…
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