When the transition took place, legislators and mental health organizations were hopeful that the simplified contact method would make mental health resources more accessible in the U.S.
Here are five notes illustrating the development of the crisis line since its three-digit launch:
1. In its first year of service, usage of the crisis line increased by 35%, and answered 5 million calls, chats and texts of those in need of mental health support.
2. As of 2024, HHS has invested more than $1.5 billion into service.
3. These investments led to a 90% increase in answer rates for the lifeline across all segments.
4. HHS launched text and chat modalites for the 988 line in two languages: English and Spanish.
5. The department added multiple specialized service offerings, including specialized services for LGBTQ individuals and videophone services to aid those who are deaf or hard of hearing.
