Whitepapers

New findings from more than 1,000 patients and over 200 revenue cycle leaders show measurable progress in patient access. At the same time, persistent gaps in financial transparency, data accuracy and digital engagement continue to impact both patient experience and…

When clinicians worry about their safety, the impact reaches far beyond a single incident. Confidence drops, reporting suffers, turnover rises and operational strain spreads across the organization. This healthcare safety report shows why best-in-class hospitals are treating safety as a…

In healthcare, the employee experience does not begin and end with hourly pay. Financial stress between pay periods can distract staff, affect retention and make it harder for organizations to compete for talent. This report offers healthcare executives a closer…

In high-stakes environments, confidently held misinformation is a measurable risk. An employee can complete required training, pass a quiz and still lack the knowledge needed to perform safely under pressure. Microlearning improves access. Generative AI accelerates content creation. But neither…

Many DSOs expanded quickly during the zero-rate era, but integration often did not keep pace. As capital costs rise, fragmented systems, manual processes and decentralized operations are becoming harder to ignore. For today’s DSOs, the pressure is no longer just…

Across health systems, millions in earned revenue sit inside zero-balance accounts. A claim reaches zero balance. Payment posts. The account closes. Weeks or months later, few hospitals have the resources to revisit whether the payment matched contractual terms or whether…

Most anesthesia programs are built around intraoperative care, but the opportunity increasingly sits outside the OR. Surgical patients today present with more comorbidities and greater clinical complexity than in years past, requiring more coordinated preparation before they ever reach the…

Imagine scaling EHR workflow training across 35 health centers with just four trainers — without relying on classroom instruction. That was the reality for Access Community Health Network (ACCESS), Illinois’ largest federally qualified health center. Rather than expand headcount, ACCESS…

Patient revenue recovery now directly influence margin performance and patient experience, and results are trending in the wrong direction. Insured patients account for more than half of bad debt, while overall collection rates continue to decline. Traditional approaches — prioritizing…

Health systems are investing heavily in AI, digital care models and patient experience. But many are building on aging energy infrastructure never designed to support always-on digital operations and expanding clinical demands. Outdated systems do more than increase maintenance costs.…