Webinars

For many payers, utilization management is still synonymous with prior authorization. But that narrow view can lead to missed opportunities, care delays and member dissatisfaction. This session explores how leading health plans are reframing UM as a proactive strategy to…

Many current utilization management processes lack the transparency, speed and interoperability needed to meet current requirements — and the stakes for health plans are rising as CMS-0057 deadlines loom. This webinar breaks down new national research on UM practices across…

Exceptional patient experiences don’t happen by chance. They’re the result of leadership decisions, empowered staff and a culture that makes every interaction count. In this live panel, healthcare leaders will share how they’re turning strategy into sustained patient connection —…

Patient expectations are rising and legacy contact centers aren’t keeping up. The result? Frustrated patients, exhausted staff and missed opportunities to build loyalty. But some health systems are flipping the script with help from AI agents purpose-built for healthcare. Join…

“Don’t worry about what AI will do to clinicians – focus on what it can do for us. We won’t be replaced.  We become superheroes with AI’s help.” AI agents validated with clinical rigor and embedded in the EHR aren’t hypothetical…

As cancer programs grow, so do the challenges: more patients, more complexity and less margin for error. But expanding infusion capacity across sites — without overburdening staff or missing financial targets — requires more than spreadsheets and goodwill. UVA Health…

Dental practices face mounting pressure to manage rising costs, staffing shortages and administrative strain. And the way insurance payments are received — from ACH and checks to virtual cards — can either add friction or drive new efficiencies. In this…

Patients expect clarity, speed and connection — but healthcare often falls short, especially in high-stress settings like the emergency department. At Children’s Hospital Los Angeles, HCA Healthcare and a large IDN in the midwest, leaders are flipping the script with…

Despite shared financial pain points, payers and providers remain locked in misalignment. Denials are up. Administrative costs are rising. And relationships are more strained than ever. What if collaboration didn’t have to be so hard? This webinar explores real-world data…

Learn how to unlock interoperability and CMS readiness with the infrastructure you already have. Slow, outdated infrastructure is putting payer-provider organizations at risk of falling behind on upcoming CMS mandates for interoperability, patient access, and prior authorization. And these regulations,…