Process Improvement

Healthcare’s digital front doors often fall short — disjointed portals, unanswered messages and lack of continuity frustrate patients and staff alike. Without a connected experience, satisfaction scores dip and trust erodes. In this webinar, healthcare experts will explore how AI…

ORs and endoscopy suites face growing demands. Not only have surgical volumes rebounded, health systems are expanding — leaving clinicians rotating between multiple locations with different tools, protocols and expectations. This environment increases risk, burnout and delays. In this panel…

Baptist Health Medical Center-North Little Rock (Ark.) faced the same squeeze many hospitals feel today — rising volumes, longer waits and overworked staff. Instead of adding more physical space or people, hospital leaders looked to solve these issues with an…

The health care landscape is evolving rapidly, creating opportunities for hospital and health system executives to drive meaningful change. By addressing workforce dynamics, managing costs, adapting to shifting reimbursement models, and leveraging groundbreaking technology, leaders are positioned to transition from…

Burnout, turnover, disengagement — health systems are losing staff before they’ve had a chance to thrive. At OSF HealthCare, leaders realized that traditional onboarding models weren’t enough. So they reimagined the experience. In this exclusive session, OSF’s HR team will…

Most health systems still rely on outdated communication workflows that frustrate patients and overextend staff. Calls go unanswered, wait times grow and teams can’t keep up. These breakdowns are more than operational. They directly impact access, satisfaction and care continuity.…

Exceptional patient experiences don’t happen by chance. They’re the result of leadership decisions, empowered staff and a culture that makes every interaction count. In this live panel, healthcare leaders will share how they’re turning strategy into sustained patient connection —…

Presenters Scott Estep, MBOE, RN, CSSBB, System Vice President, Nursing Operations & Capacity Management at OhioHealth Jason Cohen, MD, Chief Medical Officer of Inpatient at Qventus

Presenters Mihir Patel, MD, MBA, CPE, Chief Executive Officer, Sound Hospital Medicine Tony Briningstool, MD, FACEP, Chief Executive Officer, Sound Emergency Medicine

Presenters Heather Barrett, Chief Operating Officer at Specialist TeleMed Cari Hollis, Chief Executive Officer at Specialist TeleMed Callie Kotulan, Credentialing and Privileging Operations Manager at Medallion