Process Improvement

Burnout, turnover, disengagement — health systems are losing staff before they’ve had a chance to thrive. At OSF HealthCare, leaders realized that traditional onboarding models weren’t enough. So they reimagined the experience. In this exclusive session, OSF’s HR team will…

Most health systems still rely on outdated communication workflows that frustrate patients and overextend staff. Calls go unanswered, wait times grow and teams can’t keep up. These breakdowns are more than operational. They directly impact access, satisfaction and care continuity.…

Exceptional patient experiences don’t happen by chance. They’re the result of leadership decisions, empowered staff and a culture that makes every interaction count. In this live panel, healthcare leaders will share how they’re turning strategy into sustained patient connection —…

Presenters Scott Estep, MBOE, RN, CSSBB, System Vice President, Nursing Operations & Capacity Management at OhioHealth Jason Cohen, MD, Chief Medical Officer of Inpatient at Qventus

Presenters Mihir Patel, MD, MBA, CPE, Chief Executive Officer, Sound Hospital Medicine Tony Briningstool, MD, FACEP, Chief Executive Officer, Sound Emergency Medicine

Presenters Heather Barrett, Chief Operating Officer at Specialist TeleMed Cari Hollis, Chief Executive Officer at Specialist TeleMed Callie Kotulan, Credentialing and Privileging Operations Manager at Medallion

Presenters Molly Gamble, Vice President of Editorial, Becker’s Healthcare Laura Dyrda, Vice President, Editor-in-Chief, Becker’s Healthcare Alan Condon, Editor-in-Chief, Becker’s Healthcare