As individuals seek more accessible and affordable care options, about 30% of U.S. adults said they have used a self-guided online or digital tool for mental health, including nearly half of those ages 18-44, according to a recent survey.
The Bipartisan Policy Center and Public Opinion Strategies conducted an online survey of 1,000 registered voters from Dec. 10-15 to assess use of digital tools for mental health and well-being.
Here are four things to know:
- Among users, 60% reported using a mental health-specific app and nearly 50% used a general chatbot. Thirty-five percent reported using a digital mental health tool recommended or prescribed by a provider.
- Nearly 70% of users said digital tools feel more comfortable than speaking to someone directly, while about half cite affordability as a key factor.
- Rural residents are less likely to use digital tools than urban counterparts (28% versus 38%), but those who do are the most likely to report they are “totally helpful” (94% versus 86%).
- Some digital interventions show benefits for depression and anxiety, but evidence with respect to effectiveness varies, particularly for general-purpose chatbots that are not clinically validated.
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