Cigna Healthcare is broadening its AI-enabled care management programs to reach more customers with emerging, complex and chronic health needs. The expanded approach is expected to support 20% more customers across areas including behavioral health, cancer, heart disease, kidney disease and high-risk pregnancy.
The initiative combines predictive analytics with AI-enabled tools to help identify customers who may benefit from earlier clinical intervention. More than 1,250 Cigna Healthcare clinicians, including nurses and behavioral health specialists, will use the technology to provide care coordination and condition management, according to a July 23 news release from the company.
Cigna Healthcare said customers who participate in its care management programs lower medical costs by an average of $2,000 annually, with the expansion projected to generate $200 million in savings over the next three years.
The company also reported 95% customer satisfaction among surveyed participants and a 42% decline in avoidable inpatient stays among customers who engaged with care management early, according to the release. In addition, the programs identified likely breast, colorectal and lung cancer diagnoses about 55, 46 and 37 days earlier, respectively, while 72% of customers experienced clinically meaningful improvement in depression symptoms after being connected with behavioral health providers.
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