South Bend, Ind.-based NeuroPsychiatric Hospitals, a for-profit psychiatric hospital chain with five Indiana facilities and locations in Arizona, Texas and Michigan, has faced patient-care allegations, lawsuits and regulatory findings in recent years, NPR and PBS affiliate WFYI Public Media reported Sept. 21.
A WFYI investigation based on inspection records, court filings, police reports and interviews with more than 40 former patients, family members and employees examined care and oversight at the chain. NeuroPsychiatric Hospitals said some incidents cited by WFYI occurred before a 2022 leadership overhaul and argued individual adverse events do not reflect its overall performance. WFYI found some of the chain’s most serious alleged failures, including a patient death and both immediate jeopardy findings, occurred after that change.
Here are six things to know:
1. Since 2022, more than 400 allegations involving NeuroPsychiatric Hospitals’ Indiana facilities have been included in complaints approved by CMS for investigation, according to the Indiana Department of Health.
2. The chain received two “immediate jeopardy” findings in recent years. Indiana inspectors issued one at its Crown Point hospital in April 2025 after investigating allegations involving a patient restraint. Another was issued at its Indianapolis facility a year later after inspectors identified “systemic problems” involving medications. Both findings were later lifted.
3. State inspectors also documented staffing and patient-care concerns. At the Crown Point facility, inspection records showed at least nine shifts during a nine-day period in 2023 when no registered nurse was on duty.
4. Few complaints forwarded to the state attorney general advanced. The Indiana Department of Health referred 151 complaints to the Indiana Attorney General’s office from 2022 through 2024, and 11 of the 178 complaints the office received during those years advanced past initial review, WFYI reported.
5. The city of Crown Point sued NeuroPsychiatric Hospitals in 2023, alleging emergency services had responded to the chain’s facility 691 times since it opened in 2018. The case was settled in early 2026, with the hospital agreeing to use “reasonable efforts” to contact city emergency services only for emergencies and train staff in de-escalation.
6. NeuroPsychiatric Hospitals did not dispute many of the specific incidents WFYI documented but challenged how some were characterized. The company said its five Indiana hospitals averaged 4.8 deficiencies per inspection from 2010 through 2025, compared with 6.3 at other Indiana psychiatric hospitals. It also said its hospitals treat patients with complex medical and psychiatric needs.
The Indiana Department of Health told Becker’s it conducts federally approved recertification and complaint surveys but “is not authorized to take enforcement action.” Enforcement under federal certification requirements is determined by CMS, while the Indiana Family and Social Services Administration’s Division of Mental Health and Addiction handles enforcement under state licensure requirements.
“All NeuroPsychiatric hospitals are deemed accredited,” IDOH said. The department also said there are no NeuroPsychiatric hospitals with a plan of correction awaiting approval. When a deemed accredited facility is required to submit a plan of correction, CMS is responsible for approving it.
IDOH also said it does not provide information about pending investigations.
Becker’s has reached out to NeuroPsychiatric Hospitals for comment and will update this story if more information becomes available.
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