Nearly 23% of U.S. adults have a mental illness and 48% of those individuals did not receive treatment in 2024, prompting health systems leaders to rethink traditional, clinical-based models of care. To address these gaps, the American Hospital Association’s Community Health Improvement network detailed a population-based behavioral health approach designed to expand access, improve triage and better align resources with community needs.
Here are five elements to know:
- Establish a digital front door
Health systems should deploy digital platforms that offer education and behavioral health assessments as a confidential, convenient entry point.
- Offer early risk level assessments
Providing assessments helps individuals select resources aligned with their risk level, easing strain on the behavioral health workforce and supporting appropriate triage.
- Provide personalized self-care options
Digital tools should recommend resources based on individual preferences, such as podcasts or educational videos, to improve engagement across populations.
- Leverage aggregated data
Hospitals and health systems can analyze data collected through digital platforms to monitor behavioral health trends and identify high-demand topics within their communities.
- Ensure connections to higher-acuity of care
Population-based strategies should include clear pathways to services such as the 988 Suicide and Crisis Lifeline, as well as local hospitals and health systems, for individals requiring more intensive support.
