New York City-based NYC Health + Hospitals reported an 8% behavioral health staff turnover rate in 2025, down from nearly 18% in 2022, as the system expands services and workforce programs under its three-year behavioral health strategy.
The system provides nearly 60% of behavioral health services in New York City, according to a March 3 system news release. It has a behavioral health workforce of about 5,700 employees that serve over 82,00 patients across emergency, inpatient and outpatient care every year.
“Our accomplishments reflect that excellence in behavioral healthcare is at the heart of NYC Health + Hospitals’ mission as we serve all New Yorkers, without exception,” Omar Fattal, MD, system chief of behavioral health services, said in the release.
NYC Health + Hospitals was named one of the “2026 Top Places to Work in Healthcare” by Becker’s for fostering an inclusive workplace culture, investing in its workforce and delivering quality care.
Here are four things to know about its progress:
- NYC Health + Hospitals maintained approximately 1,090 inpatient psychiatric beds online in 2025 with an average daily census of 950 patients. Its behavioral health transfer center also completed more than 600 patient transfers by December 2025.
- Scheduled behavioral health visits increased 12% in 2025 compared to 2024, while completed visits rose 9%. Patient experience scored remained strong, with 89% of patients reporting satisfaction and 88% saying they would recommend services.
- Several initiatives were added and expanded in 2025, including a $5.1 million city-funded “Track to Treatment” program, which will provide enhanced support for individuals presenting to psychiatric emergency departments with substance use disorder. A pilot overdose prevention program that engaged more than 150 emergency department patients in its first five months was also expanded.
- The system has also hired more than 400 social workers, lowered the vacancy rate from 12% in 2024 to 5% in 2025, and awarded more than $6 million in student debt relief to 200 clinicians through the BH4NYC Loan Repayment Program. Learn more about the system’s workforce programs here.
