Mobile, Ala.-based AltaPointe has partnered with MyCare Technologies, the Mobile Police Department and Mobile Fire-Rescue to launch a six-month pilot program aimed at reducing non-emergency 911 calls among the top 50 high utilizers of emergency services.
The initiative places iPads directly with the city’s most frequent 911 callers, offering 24/7 video access to AltaPointe mental health clinicians and peer specialists, according to an Oct. 24 news release. The program builds on an existing model in which Mobile police officers used iPads to connect individuals in crisis with behavioral health professionals.
Mobile Fire-Rescue Interim Chief Barry Glisson said repeat non-emergency calls strain the city’s EMS resources. In 2024, the city spent more than $1 million transporting 70 individuals to the hospital 10 or more times. So far in 2025, 40 patients have generated $565,000 in ambulance costs so far.
The iPads are configured with a single secure app connecting users to real-time virtual support or to AltaPointe’s crisis center, if needed. The program is funded entirely by MyCare Technologies, according to the news release.
AltaPointe and city agencies will evaluate the program’s outcomes over the next six months, measuring reductions in call volume, emergency transports and costs.
