CVS Health’s insurance branch will roll out “Aetna Mental Health On Demand” in 2027, the company said in a May 28 news release.
Aetna members who are at least 13 years old will be able to access licensed clinicians via chat, phone or video. These professionals are trained on a “single-session intervention model” to drive immediate impact, such as through crisis management. Clinicians can provide a personalized plan, advocate for members, connect them with more resources and help with follow-ups and further care coordination.
The platform also contains integrated AI tools for note-taking and administrative tasks. Clinicians participated in hundreds of chats and were able to respond to members within 13 seconds, the news release said about an initial rollout.
Aetna’s clinician-led care management program will also include more advanced predictive capabilities to determine at-risk members with acute needs. The news release said these analytics work “in near real time,” allowing care managers to understand the possibility of future inpatient admissions and proactively support members.
Self-insured customers can now quote the services for a Jan. 1 launch.
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